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Case Studies: Throughput Solutions at Texas Hospital Improve Patient Satisfaction, Reduce Emergency Department Average Length of Stay

Case Study

Throughput Solutions at Texas Hospital Improve Patient Satisfaction, Reduce Emergency Department Average Length of Stay

hospital location Envision Physician Services Partner Facility | Texas

hospital challenges Hospital Challenges

Envision Physician Services’ clinical and operational experts worked with this partner hospital’s E.D. administration to implement a Lean Daily Management (LDM) program. The program improves departmental throughput by implementing several procedural and operational innovations, including the optimization of the E.D.’s waiting room model and a mandate to keep door-to-clinician times within 20 minutes.

RESULTS

39% reduction in average LOS

27% increase in patient satisfaction

87% reduction in LWBS rate

27 minute average for addressing long bone pain, below CMS Core Measure standard of 45 minutes

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