Case Studies: Throughput Solutions at Texas Hospital Improve Patient Satisfaction, Reduce Emergency Department Average Length of Stay
Envision Physician Services’ clinical and operational experts worked with this partner hospital’s E.D. administration to implement a Lean Daily Management (LDM) program. The program improves departmental throughput by implementing several procedural and operational innovations, including the optimization of the E.D.’s waiting room model and a mandate to keep door-to-clinician times within 20 minutes.
39% reduction in average LOS
27% increase in patient satisfaction
87% reduction in LWBS rate
27 minute average for addressing long bone pain, below CMS Core Measure standard of 45 minutes