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Case Studies: San Antonio Hospital Establishes “No-Wait E.D.” Program to Improve Patient Flow and Satisfaction

Case Study

San Antonio Hospital Establishes “No-Wait E.D.” Program to Improve Patient Flow and Satisfaction

hospital location CHRISTUS Santa Rosa Hospital – Westover Hills | San Antonio, TX

hospital challenges Hospital Challenges

CHRISTUS Santa Rosa Hospital – Westover Hills, sought to improve emergency department efficiency and provide more value-based care as part of a transition to a more patient-centric care delivery model.

RESULTS

10% increase in patient satisfaction

4% reduction in LWBS rates

48% reduction in arrival-to-provider times, from 77 to 40 minutes

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