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Case Studies: Rural Texas Facility Leverages Integrated Services to Improve Throughput

Case Study

Rural Texas Facility Leverages Integrated Services to Improve Throughput

hospital location Envision Physician Services Partner Facility | San Antonio, TX

hospital challenges Hospital Challenges

This hospital lacked a standardized workflow in their emergency department, which created significant front-end bottlenecks and led to subpar throughput and quality metrics, including high door to provider, length of stay and left against medical advice metrics.

RESULTS

75% improvement in arrival to greet time, from 40 minutes to 10 minutes

70% reduction in patients leaving against medical advice (AMA), from 3.27% to 0.98%

43% improvement in low-acuity length of stay, from 151 minutes to 86 minutes

25% improvement in admit length of stay, from 353 minutes to 264 minutes

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