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Case Studies: Improving E.D. Patient Flow at Baptist Hospital of Miami

Case Study

Improving E.D. Patient Flow at Baptist Hospital of Miami

hospital location Baptist Hospital of Miami | Miami, Florida

hospital challenges Hospital Challenges

Baptist Hospital of Miami experienced excessive emergency department (E.D.) wait times that were exacerbated by an inefficient floor plan. The facility sought a solution that would help the E.D. adjust to growth in patient volume by improving workflow, care quality and patient experience.

RESULTS

30-minute improvement in door-to-door time

73% reduction in left-without-being-seen times (LWBS), from 3% to 0.8%

New floorplan improved workflow and patient experience

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